Private Shop Ltd. reserves the rights of the final decision in case of any disputes.
Orders
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After confirming the order, you will receive an email to your registered email address to confirm your order.
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We are sorry that this has not come through! Order confirmations can sometimes go into your spam folder or you may have entered the wrong email address. If you are unable to find your confirmation email, please contact us at Contact Us Page.
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To track your order, click ‘Check Order’(Order Details) in your account, select the order you would like to trace, order information and corresponding tracking number will be displayed. If you experience any issues tracking your order, please contact us at Contact Us Page.
Payment
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We accept Visa, Mastercard, American Express, UnionPay, Apple Pay & Google Pay on our online store.
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You can input your discount code on the checkout page before you confirm your order.
Exchange & Returns
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You can exchange the purchased regular-priced items for a different color or size. All items are eligible for exchange only; refunds are not provided.
For assistance, please contact us at Contact Us Page.
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Please deliver the items to the designated address for further processing.
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From the date of order shipment, you can exchange the purchased regular-priced items for a different color or size within 14 days.
Please ensure that all exchanged items show no signs of use or damage, and original packaging is intact with tags, labels, or protective seals are still attached to the products.
For footwear exchanges, the original shoe box must be included with no damage or marked, with all tags and accessories included.
For items such as underwear and silicone invisible bras, the packaging must be unopened and in perfect condition. Any items that show signs of wear, alteration, opened, or washed will not be accepted for exchange.
Please understand that returns that do not meet the standards will not be accepted and will be returned to your original shipping address, along with a handling fee of HKD 50.
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Once an order is confirmed, it cannot be cancelled. But if there are any changes to the items, please contact us at Contact Us Page, we will try our best to assist you.
Delivery
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We provide SF Express delivery service to ship your order to the address you filled in during checkout. You can also choose to pick up your order at an SF Stations or Lockers.
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Unfortunately, we are unable to modify the details of the order once the order is confirmed.
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For Hong Kong, the delivery typically takes around 3-5 working days.
For Macau, the delivery takes approximately 5-7 working days.
Please note that the delivery times may be extended during promotional periods or peak seasons.
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Delivery Charge: HKD40 / Free delivery for orders over HKD400
Deliver Time: 3-5 business days
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Delivery Charge: MOP40 / Free delivery for orders over MOP400
Deliver Time: 5-7 business days